“This project was critical to our success. We needed them to become a referenceable customer who successfully used our platform.”
– Waleed Mohsen, CEO, Verbal
Verbal, a Healthcare AI startup helping automate clinical notes, QA, and feedback, needed thousands of hours of transcribed calls audited and annotated for critical customer engagement.
The iMerit team analyzed each call center encounter individually to generate ground truth datasets for the compliance detection model of Verbal.
Verbal delivers its compliance detection and automation platform to its healthcare call center client to improve agent performance.
BOTTOM LINE IMPACT
Reduced QA Staffing Needs
Improved Agent Performance