“This project was critical to our success. We needed them to become a referenceable customer who successfully used our platform.”
– Waleed Mohsen, CEO, Verbal
Problem
Verbal needed thousands of hours of transcribed calls audited and annotated for a critical customer engagement.
Solution
iMerit analyzed each call center encounter individually to generate ground truth datasets for Verbal’s model.
Results
Verbal delivers their platform to their call center client and drastically improved agent performance.
BOTTOM LINE IMPACT
+$1.1M
Monthly Revenue
70%
Reduced QA Staffing Needs
+56%
Improved Agent Performance
