AI AGENT EVALUATION

MAKE AGENT BEHAVIOR MEASURABLE, RELIABLE, AND SAFe AT SCALE

iMerit provides structured human grading across full agent traces, including task success, tool call accuracy, agent safety evaluation, adversarial behavior testing, and prompt injection testing, so you can benchmark builds and run agent regression testing with confidence.

Agentic AI Evaluation

AGENT EVALUATION

BUILT FOR PRODUCTION SYSTEMS

Modern agent stacks include orchestration frameworks, tool registries, memory layers, and specialized sub agents. Evaluation has to operate holistically at the system level, not just judging the final response. We evaluate agent runs end-to-end, including planning steps, tool calls, intermediate states, and final outcomes, producing structured outputs that support benchmarking, regression testing, and continuous governance.

EVALUATION METRICS

TASK SUCCESS AND OUTCOME QUALITY

Did the agent reach a verifiable end state with the correct result, not just a plausible response.

PLANNING QUALITY AND EXECUTION STABILITY

Does the agent decompose work into actionable steps and avoid loops, dead ends, and brittle retry behavior.

TOOL SELECTION AND TOOL CALL CORRECTNESS

Does the agent choose the right tools, form valid calls, handle failures, and validate outputs before acting.

GROUNDING AND SOURCE USE

Does the agent stay grounded in available context, retrieved data, and tool outputs, with clear traceability.

MEMORY AND STATE MANAGEMENT

Does the agent store and retrieve the right information, update state correctly, and avoid stale or cross session leakage.

MULTI-AGENT COORDINATION

Does delegation improve outcomes, with consistent handoffs, correct role boundaries, and coherent aggregation of results.

SAFETY AND POLICY COMPLIANCE

Does the agent respect refusal boundaries, escalation rules, and action constraints for your deployment context.

SECURITY AND ADVERSARIAL ROBUSTNESS

Does the agent perform safely when intentionally receiving prompt injection, tool output manipulation, data exfiltration attempts, and unsafe instructions.

COST AND OPERATIONAL EFFICIENCY

Does analyzing compute, tool calls, and latency at the task level, include avoidable steps and unnecessary actions.
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WHY HUMAN AGENT EVALUATION IS REQUIRED

Agent failures are often not obvious from the final output. The agent may complete part of a task, take an unsafe action, call the wrong tool, or accept a poisoned tool response while still producing fluent text.

Human evaluation makes these failures visible and measurable by reviewing trajectories and decisions, not just responses, and by scoring behavior against calibrated rubrics

USE CASES

iMerit supports both model developers and AI-powered product teams across high-impact domains.
RELEASE VALIDATION AND REGRESSION GATES

RELEASE VALIDATION AND REGRESSION GATES

Block degradations when models, prompts, tools, policies, or connectors change.
TOOL USING ENTERPRISE AUTOMATION

TOOL USING ENTERPRISE AUTOMATION

Validate agents operating across systems of record such as CRM, ticketing, data warehouses, and internal knowledge bases.

VOICE AGENTS AND CUSTOMER SUPPORT

Measure resolution quality, escalation ranking, policy compliance, and stability across long conversations.

SECURITY AND IT OPERATIONS

SECURITY AND IT OPERATIONS

Evaluate agents that triage alerts, run diagnostics, and take actions in sensitive environments.

MULTI AGENt ORCHESTRATION

MULTI-AGENT ORCHESTRATION

Score delegation, specialist performance, and coordinator behavior across complex workflows.

COMMERCE AND TRANSACTIONAL AGENTS

Test authorization boundaries, spend controls, and transaction readiness before enabling actions.

HOW IT WORKS

  1. SCENARIO AND RUBRIC DESIGN
    We define success criteria, risk thresholds, and scenario coverage aligned to your agent architecture and tool surface.

  2. EXPERT CALIBRATED EVALUATION
    Reviewers evaluate agent traces, tool calls, intermediate states, and outcomes using structured rubrics, gold scenarios, and adjudication.

  3. ANALYTICS AND REPORTING
    We deliver structured labels, scores, and tags plus dashboards for volume, status, throughput, and turnaround.

  4. PIPELINE INTEGRATION
    Outputs plug into your evaluation harness for benchmarking, reward modeling datasets, regression gates, and monitoring.

BENEFITS

SHIP WITH CONFIDENCE

Turn agent changes into measurable release gates so you can deploy updates without guesswork.

REDUCE ESCALATIONS AND ROLLBACKS

Catch failure patterns early, before they become customer incidents or on call events.

ACCELERATE TUNING AND ITERATION

Generate training ready preference data and step level supervision to improve agent behavior faster.

IMPROVE TOOL AND WORKFLOW RELIABILITY

Identify where execution breaks in real workflows so teams can harden tools, policies, and orchestration.

STRENGTHEN GOVERNANCE WITH AUDIT TRAILS

Produce structured, reviewable outputs that support internal approvals and ongoing oversight.

OPERATIONAL VISIBILITY

Get structured exports and dashboards that show what is passing, what is failing, and what changed across versions.

ANGO HUB FOR AGENT EVALUATION

Ango Hub supports high volume agent evaluation with configurable workflows and enterprise controls:

  • Trace review with tool call inspection

  • Scenario queues with rubric based scoring
  • Preference collection for training and benchmarking
  • Structured labels and exports for pipelines
  • Secure environments for prompts, credentials, and outputs
  • Project dashboards for operations and QA oversight
  • APIs and SDKs for integration into existing harnesses

WHY CHOOSE iMERIT

SCALABLE WORKFORCE

10,000 plus trained specialists across 15+ delivery centers to execute high volume agent trace review, tool call inspection, and preference labeling with consistent calibration.

TECHNOLOGY AND WORKFLOWS

Ango Hub supports scenario queues, trace level review, tool call verification, structured rubrics, and machine readable exports that plug into your agent testing framework and evaluation harness.

BUILT FOR AGENT FAILURE MODELS

Evaluation is designed around planning errors, tool misuse, memory and state drift, and policy boundary misses, not just final answer quality.

HIGH QUALITY AND CALIBRATION

Gold scenarios, expert adjudication, and drift monitoring maintain label consistency for outcome grading, tool correctness, safety decisions, and trajectory preferences.

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Agent Evaluation in Production: Metrics for Task Success, Tool-Use Correctness, and Escalation Quality

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READY TO EVALUATE YOUR AGENTS?

When agents can take actions, evaluation becomes your control plane. iMerit delivers structured human evaluation so agent behavior is measurable, comparable, and safe to scale.