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What We Do

We work on Named Entity Recognition and Linking, Sentiment Analysis, Salience Rating and Speech-to-Text Validation. Partner with us to extract meaning from natural language data and to build high-quality datasets in new domains.

How We Do It

Extensive experience: 2 million linguistic data points analyzed. Custom workforce training. Multilingual staff. Dedicated project management and tools team. Edge case insights. 100% quality control.

Who We Do it For

We work with global clients in finance, law, healthcare and e-commerce. Our clients include Fortune 10 companies as well as global leaders in ride-hailing technology, speech recognition and financial information.

Natural Language Processing
Understanding the Impact of Products on Customers

Challenge
A large online marketplace required labeled training data from diverse text sources like listings and tweets. Achieving a quality standard of 98% to train their in-house NLP engine on such a large scale was challenging.

Solution
We built a custom annotation tool for Named Entity Extraction and QC, which can distribute thousands of tasks daily to our team.  The seamless interface for Data Loading, Task Management, Annotation, QC and Delivery was supported by intensive and ongoing training as the team scaled up. We have processed over 150,000 tasks to date and continue to do more.

Results
The team has become a true extension of the client’s workforce. This enhanced the functionality of their own NLP platform by a large factor. Over multiple iterations the customer worked with our Solutions Architect to refine output classes and merge confusion classes to derive higher levels of accuracy. Based on the success, they also initiated Spanish language work with our bi-lingual team in New Orleans.

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