Global Service Desk

For corporations, start-ups, and non-profits that work around the world, back office communication is key. 

Many small and medium size operations do not have the capacity to manage their back office communication needs in house. iMerit’s Global Service Desk Practice offers customized communication and technical support services for all back-office needs. iMerit trains technicians to operate office channels and our staff is capable of working on a number of different tasks.

Our project teams operate 24 hours a day, 7 days a week. 

iMerit will work with you to provide the perfect set of services.

Communication Re-routing: 

iMerit technicians manage communication between sattelite offices and country missions and headquarters. We can organize and ticket requests so that the original employee will be able to track the process of their inquiry or communication.

Employee Account Management: 

Many of the issues that staff members face relate to administration of accounts and passwords. iMerit can manage all account and password data, to quickly and efficiently resolve any of these basic client issues. 

IT Services: 

iMerit technicians work directly with staff members around the world to solve basic IT issues. This helps reduce the work load for in house IT staff. 

Efficient and Simplified Process:

Our Global Service Desk technicians operates under a standardized system of communication delivery:

1. Receive a problem from the client
2. Create a client ticket for the problem
3. Organize the problem by problem and urgency
4. Deliver ticket to appropriate party 

The iMerit technician follows the ticket through and does not close it until the client reaches the appropriate resolution.